Legal
Last updated: 16 July 2026
If the NEMOJET isn't right for you, returning it is simple. This policy sits on top of — and never reduces — your statutory consumer rights.
You can return your NEMOJET within 30 days of the day it was delivered, for any reason. To keep the full refund, the product should come back complete (scooter, battery, charger, tether, manual, packaging) and in the condition of normal inspection — you're welcome to unbox and examine it as you would in a shop. If the product shows use beyond that, we may deduct a reasonable amount reflecting the reduction in value, as consumer law allows.
Email hello@nemowaterjet.com with your order number and "Return" in the subject line. We'll reply within 2 working days with the return address and instructions. Please use a tracked service and keep your proof of postage. For change-of-mind returns, return shipping is paid by you; if the product arrived faulty or damaged, we cover the return cost.
The NEMOJET contains a lithium-ion battery. When returning it, use the original packaging where possible and declare the battery to your carrier — most carriers accept installed lithium batteries under standard rules, but they must be told.
Once we receive and check the return, we refund the full purchase price to your original payment method within 14 days — usually much faster. Stripe typically shows the refund in your account within 5–10 working days of processing.
If your NEMOJET arrives damaged or develops a fault, don't use the return process above — email us photos or video with your order number and we'll resolve it directly under the 1-year warranty: repair, replacement, or refund, with all shipping paid by us. Faults within 30 days of delivery always qualify for a full refund if you prefer one.
If anything is missing from the box or you received the wrong item, email us within 7 days of delivery and we'll fix it at our expense.